Frequently Asked Questions
FAQ’s
Where is Tommy D’s Windows, Doors & More located?
What are your showroom hours?
Our hours are Monday-Friday 7:30 AM -5 PM and Saturday 8 AM – 2 PM. If you wish to meet with a specific salesperson, it’s best to call ahead to confirm their availability or schedule an appointment.
How long have you been in business?
What sets you apart from big-box retailers?
Unlike large corporations, we provide a start-to-finish experience. From your first consultation to the final installation, you’ll work exclusively with Tommy D’s. This helps assure you are getting the quality service and products your project deserves.
How do I get started?
What areas do you serve?
We are based in Monroe County, IN and serve the South-Central Indiana region. Please contact us if you are unsure if your project is located in our service area.
Who do you sell to?
Everyone! From homeowners and DIYers to professional builders and contractors – Tommy D’s is here to help with everything from new construction to remodels!
What products does Tommy D’s offer?
We specialize in high-quality windows, doors, garage doors, and kitchens (cabinets and countertops). We sell and install these products and offer select repair services.
What brands do you carry?
We offer products from reputable and trusted brands known for their durability, including Andersen, Midway, Masonite, Clopay, and more.
Are your products customizable?
Yes – everything is made-to-order to accommodate specific sizes and customer preferences. Our team will work closely with you to find the best products for your project!
Are your products energy-efficient?
Yes, energy efficiency is a key feature of our products. Most of our windows can be customized to fit energy star standards.
Do you offer installation services?
Yes, we provide professional installation for most products we sell. Our experienced technicians ensure proper installation for the best performance.
Can I buy products without installation?
Do you offer free estimates?
Yes! We provide free, no-pressure estimates for all our products and services. Please call us at 812-330-8898 to schedule a time to meet with a salesperson.
What is the typical process for ordering and installation?
The process is simple:
1. Estimate/Consultation: Call or visit us to discuss your project and get a free estimate.
2. Order/Deposit: Once you approve the estimate, we take a deposit and place your order.
3. Scheduling: Once the products arrive at Tommy D’s, we will call you to schedule delivery or installation.
4. Delivery/Installation: Your products are delivered or installed by our team.
How long will it take to get my new windows or doors installed?
The total timeline depends on two factors: vendor lead time and our installation schedule. Both vary based on product and time of year. Please contact your salesperson for the most accurate current timeline for your specific product.
Can Tommy D’s put a new opening in my wall?
No. We specialize in replacing existing products or installing a new unit in an existing opening. We recommend hiring a general contractor to create new openings. We can provide you with a list of recommended contractors.
What kind of garage door repair services do you offer?
What is the warranty policy at Tommy D’s?
We offer a 2-year labor warranty on all work completed by our team. Additionally, each vendor offers their own product-specific warranties, which can vary depending on the item.